Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. Rovanice

    Rovanice Active Member

    Messages:
    66
    Joined:
    Dec 27, 2016
    Hi Laura, I've send you 3 messages but I didn't get a reply. Can you help me please?
     
  2. cfile

    cfile My bags are packed for Platform 9 3/4

    Messages:
    19,333
    Joined:
    Sep 2, 2011
    @lmccandless FYI
     
    bellbird likes this.
  3. Rovanice

    Rovanice Active Member

    Messages:
    66
    Joined:
    Dec 27, 2016
    Is there anyone else who can help me? There is still no response.
     
  4. Karen

    Karen Wiggle it, just a little bit!

    Messages:
    26,168
    Joined:
    Jun 28, 2008
    @lmccandless @mrs2a50

    We'll try again and see if either Julie or Laura can help.
     
    cfile and bellbird like this.
  5. Rovanice

    Rovanice Active Member

    Messages:
    66
    Joined:
    Dec 27, 2016
  6. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

    Messages:
    20,677
    Joined:
    Mar 9, 2009
    I sent you another PM. I’ve had to get PayPal customer service involved which is making it a lengthy process.
     
    Karen and bestcee like this.
  7. cinna

    cinna The Force is ALWAYS with me ...

    Messages:
    1,326
    Joined:
    Jun 18, 2011
    I sent a message to customer service a week ago and a PM here to @lmccandless
    Still no reply :(
    I can't access the shop at all which is a pain when I see all the new releases this weekend
    Hoping I get an answer SOON....
     
  8. G.J.

    G.J. Well-Known Member

    Messages:
    811
    Joined:
    Jan 1, 2019
    Thank you so much, I had issues downloading some stuff, and my ticked ticket has been resolved, I downloaded the files with no issue, thank you so much!
     
  9. cfile

    cfile My bags are packed for Platform 9 3/4

    Messages:
    19,333
    Joined:
    Sep 2, 2011
  10. cinna

    cinna The Force is ALWAYS with me ...

    Messages:
    1,326
    Joined:
    Jun 18, 2011
    cfile likes this.
  11. mrs2a50

    mrs2a50 Pretty much the best.ever.

    Messages:
    13,864
    Joined:
    Apr 12, 2007
    @cinna Carina, I've messaged you via the CS module. We're going to have to experiment a bit with a solution.
     
    Karen and cinna like this.
  12. BevG

    BevG If I can't remember it, it didn't happen

    Messages:
    5,239
    Joined:
    Dec 26, 2015
    Hello all - I emailed and sent a customer service form --- my M3 purchase from late last night does not have a download link on the invoice. Help me - I want to play.
     
  13. JenEm

    JenEm Pollywog

    Messages:
    4,531
    Joined:
    Mar 6, 2012
  14. Karen

    Karen Wiggle it, just a little bit!

    Messages:
    26,168
    Joined:
    Jun 28, 2008
    Hey Bev... which item(s) did you purchase that don't have a link. If it's the whole kit, I think Julie or Laura will have to help, but if it's one designer's item, you could tag them here and they might be able to help too. Also, I can check out with an item to see if it does the same no link thing for me if you'd like a test...
     
    JenEm likes this.
  15. Karen

    Karen Wiggle it, just a little bit!

    Messages:
    26,168
    Joined:
    Jun 28, 2008
    Oh! And one other thing to try is going into your account and see if the download link is there even if it didn't come via email... @BevG Go here: https://the-lilypad.com/store/orders.php and search for yesterday's date only.
     
    norton94 and JenEm like this.
  16. BevG

    BevG If I can't remember it, it didn't happen

    Messages:
    5,239
    Joined:
    Dec 26, 2015
    Yeah - that is where I have been looking. I have a M3 subscription. I didn't get an email with a link either. Usually I just use the download link in the invoice.
    Capture.JPG
     
    Karen and bestcee like this.
  17. mrs2a50

    mrs2a50 Pretty much the best.ever.

    Messages:
    13,864
    Joined:
    Apr 12, 2007
    Bev, I've messaged Laura about your issue; it's not something I can resolve for you.
     
    Karen, BevG and bestcee like this.
  18. BevG

    BevG If I can't remember it, it didn't happen

    Messages:
    5,239
    Joined:
    Dec 26, 2015
    @mrs2a50 - I am okay - I just put it in my cart and checked out again. It came across as pre-paid and I got the link this time. So all is well. No idea why it did not work the first time.
     
    LynnG and bestcee like this.
  19. Karen

    Karen Wiggle it, just a little bit!

    Messages:
    26,168
    Joined:
    Jun 28, 2008
    Yay! I'm glad you got your goodies! I'm going to tag Laura too. @lmccandless
     
  20. marijke

    marijke Well-Known Member

    Messages:
    2,884
    Joined:
    Jul 2, 2010

Share This Page