New to The Lilypad, digital scrapbooking or have a question?  Check out our FAQs page to learn more.

Learn more about the people that make up the design team here at The Lilypad. Visit the team page!

Ready to start shopping for digital supplies? Stop by our store to find high-quality, unique designs by some of the most talented designers in the industry.

Stay in the loop of new products, store sales, and site wide events with The Lilypad newsletter. Sign up for it HERE.

Need a little inspiration? Visit our gallery to get inspired by our Pollywogs and site members.

Looking for a fun community to share your scrapbook passion with? Stop in our community forums to talk about scrapbooking, photography, or just the everyday.

Wanting to learn how to do more with your digital scrapbooking? Check out our tutorials to sharpen your skills and learn something new.

Updated 16 June 2013

The Lilypad (the-lilypad.com) is committed to maintaining and safeguarding your privacy, to include the privacy of your information and the information contained in orders placed on our website, www.the-lilypad.com.  By using our website and products, you agree to the terms of this Privacy Policy.  This Privacy Policy further defines what personally identifiable information ("Personal Information") we collect and how we use that information.

If you have questions or concerns regarding this privacy policy, contact us here or via at customerservice at the-lilypad dot com.

Information Collection and Use

Registration
For use and purchase on The Lilypad website (the-lilypad.com), you must first complete a registration form to create a username and password protected account.  In the store, your selected username will be associated with your valid email address to ensure appropriate communications between the administrative staff and designers directly to you on an as-needed basis.  We use this information to further contact you about any services on the site that you have expressed interest.  The Lilypad Store, LLC is the sole owner of the information collected on the-lilypad.com.  The Lilypad Store. LLC collects personal information from our users at several different points on our website.  We will retain your information for as long as your account is active or as needed to provide you with service.  If you wish to cancel your account or request that we no longer use your information to provide you services contact us.  We will withhold and use collected personal information as required to satisfy our legal obligations, resolve disputes and enforce agreements.

Orders
When you purchase something from our website, we maintain some personally identifiable information as collected at registration.  You previously provided contact and personal information (such as name, email, mailing address and phone number).  We use this information to fill your orders and maintain customer records.  If we have trouble processing an order, we will use this information to contact you.

Information Use
The personal information collected at The Lilypad is used to process orders to verify correct ownership of the information used.  We may use or disclose information about your demographics and use of the site in any manner that does not reveal your identity.  Nothing is sold, rented, leased or otherwise shared with other sources, not e-mail addresses, mailing addresses, telephone numbers or email addresses other that it may be used by us to communicate advance notice of events, new products and/or services.  In addition, we do not retain any of your financial information.  

Contests/Surveys
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information.  Participation in surveys or contests is voluntary and you therefore have a choice whether or not to disclose information.  The requested information typically includes contact information such as name and shipping address.  We use this personal information to notify contest winners and award prizes.

Website Communication

Newsletters
We will use your name and email address to send out a bi-weekly newsletter if you have signed up to receive this information.   You may unsubscribe from this at any time.

Customer Service
Based on the personal information you provide at registration and during any contact with the store, we will communicate with you in response to inquiries or to provide services at your request.  We may also use this information to manage your account as necessary.  We will communicate with you by email as required to resolve any issues.

Information Sharing and Disclosure

Legal Disclaimer
We reserve the right to disclose any collected personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Agents
We use Paypal and Authorize.net to process payments for goods and services.  Please consult with each of these organizations for their specific privacy policies.  We do not retain any personal financial information on our website.

Aggregate Information
We do not link aggregate user data (non-personally identifiable information) with personal information nor do we share aggregate information.  This includes IP addresses, browser types, ISP, etc.

Personally identifiable information
We do not share personal information with Third Parties except as outlined in this privacy policy.

Change in Ownership
If the-lilypad.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information.  We will also notify with any further choices you have regarding your personal information.

Overall Security and Access

Security

The security of your personal information is important to us.  We utilize SSL for an added layer of security on our website.  We implement industry standards to protect the personal information transmitted and received by our website; however, while we strive to use the foremost means to protect your personal information, we cannot guarantee its absolute security.

Log Files

We gather certain information automatically and store in the form of log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information, which does not identify individual users, to analyze trends, administer the site, track users' movements around the site and gather demographic information about our user base as a whole.  We do not link this data to personal information.

Cookies

A cookie is a small text file that is stored on a individual system for record-keeping and access purposes.  We use cookies on The Lilypad.  We do not link the information collected from cookies to any personal information you submit while visiting the website.  We use session cookies to store shopping cart information and for added security; these cookies expire when the local browser is closed.  If you reject cookies, you may still use the site; however, your ability to use some areas of our site will be limited.

Links to Other Sites

The Lilypad (the-lilypad.com) contains links to other websites that are not owned nor controlled The Lilypad Store, LLC.  We are not responsible for the privacy practices of other sites.  We encourage you to be aware when you leave The Lilypad for another website.  This privacy statement applies only to information collected by The Liypad.

Forum/Gallery/Blog

Any personal information you submit on the forum/gallery/blog can be read, collected, or used by other users of the forums/gallery/blog.  Due to the nature of each of the environs, this personal information could be used to send unsolicited messages.  We are not responsible for the personal information you choose to disclose in the forums/gallery/blog.

Access to Personal Information

If your personal information changes or if you no longer desire our service, you may correct, update, delete or deactivate it by simply removing your account in the various store locations or contacting us.

Changes to Privacy Policy

When changes are required to this privacy policy, we will modify this page as deemed appropriate so you are aware of the information we collect, how the information is used and possibly how the information is disclosed.  We reserve the right to modify this privacy policy at any time, so please review it frequently – the date of last update will be clearly marked at the top of this document.  By using our website, you agree to the terms of this policy.