Privacy Policy

Last updated: June 10, 2025

The Lilypad (www.the-lilypad.com) values your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and what choices you have. By using our site, products, or services, you agree to the terms outlined below.

Who We Are

Our website address is: https://the-lilypad.com.
We are an online store and creative community focused on digital scrapbooking and memory keeping.

Information We Collect

Account Registration
When you create an account, we collect your username, email address, and password. You may also choose to provide a name or other contact details for your profile.

Orders & Checkout
When placing an order, we collect your billing details (name, email, and mailing address). Payments are securely processed through third-party services like PayPal and Authorize.net—we do not store your credit card information.

Support & Communication
When you contact us or submit a support form, we collect your email and any information you include (such as order numbers, usernames, etc.) so we can respond.

Newsletter & Emails
If you subscribe to our newsletter, we’ll use your email to send occasional updates. You can unsubscribe at any time using the link in the footer of our emails.

Community Content
Posts made in the forum, gallery, blog, or comments are publicly viewable and may include your profile information (such as display name or avatar).

Cookies & Site Data
We use cookies to store login preferences, session activity, and shopping cart contents. These cookies do not store personal financial information.

Why We Use Your Information

We use your data to:

  • Prevent abuse and detect security or fraud-related issues
  • Process orders and deliver your purchases
  • Provide customer support and respond to your questions
  • Improve the site experience and monitor performance
  • Notify you of updates, products, or community activity (if opted in)

How Long We Keep Your Data

We keep personal information for as long as your account is active or as needed for business purposes (e.g., order history, customer service). You can request deletion at any time.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or export the data we have about you
  • Update or correct your personal information
  • Delete your account or personal data
  • Withdraw consent (e.g., unsubscribe from emails)

To make a request, contact us here or email [email protected].

Data Sharing and Third Parties

We do not sell or rent your personal data to third parties.

We only share data when necessary:

  • With trusted payment processors (e.g., PayPal, Stripe, etc)
  • With spam protection tools (e.g., Akismet for comments)
  • When legally required or to protect our rights or users
  • In the case of a business transfer (e.g., sale or merger)

Security

We use SSL encryption and follow industry standards to help protect your personal information. No online system is 100% secure, but we take reasonable steps to protect your data.

Cookies & Tracking

We use cookies to:

  • Store login preferences and session settings
  • Maintain shopping cart contents
  • Understand site usage and improve performance

You can control or delete cookies in your browser settings. Disabling cookies may affect site functionality.

Embedded Contents & Links

Some pages may include embedded content (e.g., YouTube videos, Instagram posts) that behave as if you visited the original site. These sites may collect data, use cookies, or track your interaction.

We are not responsible for the privacy practices of external websites. Please review their policies directly.

Changes to This Policy

We may update this policy occasionally. Any changes will be posted here, and the “last updated” date will be revised. Continued use of the site indicates acceptance of the revised policy.

Contact Us

If you have questions or concerns about this privacy policy, please contact us here.