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Discussion in 'Help Pad' started by NancyBeck, Jun 13, 2018 at 2:36 PM.
Is there anyone using My Memories or Memory Mixer?
@NancyBeck I don't know of anyone that uses those programs. Is the customer looking for tutorials for the programs or do they need to know how to use TLP products with the programs?
Sorry me neither & from the looks of Courtneys Polly Programs list, none of the team do ( neither program is listed)
I have used My Memories in the past but it's been a long time. If you need me to look into something let me know and I'll try.
They need to know how to use our products with those programs. I googled it, but wasn't going to read everything that came up in the search. I was hoping to find someone who could help me cut to the chase
Thank you for offering to help. Since the products that she uses from them apparently come in to the program automatically, she doesn't know how to work with ours
I just opened up My Memories. To use Lilypad products, she will select Backgrounds (or Embellishments or Photos) then the Add icon then the Browse button to find the Lilypad products wherever they are saved on her computer. I don't think templates will pull in to My Memories unless they are from the My Memories store but I could be mistaken. My Memories has a support link on their site and that might be more helpful than me.
@NancyBeck Have her check the MyMemories Suite Tutorials page. In Lesson 1, there's a PDF and video for how to use outside content.
From what I could gather from just a quick look through the tutorials, she won't be able to use PSD or TIF template file types in the program, but since she can use the embellishments and papers from outside sources, she should be able to use the template PNGs.
I think it is the pngs. that are throwing her. Since they don't come in automatically like her other products do, she's not sure how to use them. The tutorial is perfect!
Monica, I think this is great! Thank you so much!