Hello, I subscribed to Storyteller last night, but the November kit is not zeroing out for me. Could someone help? Thank you.
I think my MPM subscription expired with the November kit. If so, I enjoyed them but I don't want to renew. Can someone let me know if there's anything else I need to do?? tia!
Hi I just did a lump sum payment for storyteller but cannot get my monthly kit to zero out in the store. I also dont have any links for all the welcome gifts. Thanks in advance for your help in this! I am also a little confused because I am thinking my first kit would be the november but the Decemeber is already showing in the store. Where do I start? LOL!!!! Since November is not longer on sale and December is on sale this must be the first of my monthly subscription kits. I will go ahead and buy the November and start the subscription with the current December kit I have kept trying and guess what!!?? The December kit finally zeroed out and I am set!
Please note our holiday schedule for Customer Service Customer Service will be CLOSED on 12/24-12/25 and 12/31-1/1 so that our team can enjoy the holidays with their families. Thank you for your patience.
merry christmas, thanks for all you do to keep TLP the best digi home. Enjoy your time off with family.
I just bought sibling love by Sabrina's creations. I bought the whole kit.. but there are only downloads for the elements not the papers?
I've updated that product for you. Sorry about the error. You can use the download link from your original order to access both files now. Enjoy!
I know y'all are closed for the holiday, so please note that this isn't urgent, but I wanted to ask if this is where I should go to ask if an order could be reset? I seem to have not dowloaded a zip file (or maybe 2?) for an order from Sept. Is that too long ago?
Hello, was just trying to get a lump sum 6 month M3 subscription. Paypal keeps balking and "unable to complete request." Perhaps because I canceled the monthly subscription a bit ago? Thanks!
Paypal requires that you have a credit card tied to your account as a back-up funding source for any subscription. You may want to double-check your account, including details like your credit card expiration date. Even though they don't charge your card for the subscription, they still require it. Once you've made the updates, you'll be able to subscribe.
Lol - I tried it a second time just cause (after posting it still didn't work) . . . and evidently paypal was just sleepy. It worked. Thank you!!
anyway, to buy a gift certificate, for a set amount, to use when something we buy, comes up a quarter or seventy-five cents?
Are you asking about using a gift certificate for less than the amount of the certificate? Laura or Nancy will know for sure, but I'm pretty positive that the gift certificate can just be used until it's empty. Even if that's a few different orders.