just purchased NBK ac 34 and also december spirit and get an error message

Discussion in 'Help Pad' started by bjc, Dec 28, 2020.

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  1. Dec 29, 2020 #21
    bjc

    bjc Trophy Wife

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    why would all other items either from NBK or not run fine . only these two most recent purchases and also i think new items dont open. and give that icc message
     
    bjc, Dec 29, 2020
    bjc, Dec 29, 2020
    #21
  2. Dec 29, 2020 #22
    NBK-Design

    NBK-Design Designer

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    I changed for her the files into files with no profile but also there she not could open it. After research I need to say that it can be a bug or something is missing after a photoshop update. I asked now around and no one had issues with the files to open them.
     
    NBK-Design, Dec 29, 2020
    NBK-Design, Dec 29, 2020
    #22
  3. Dec 29, 2020 #23
    NBK-Design

    NBK-Design Designer

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    because of an Photoshop Update the last time, it seems that the latest update really has several bugs
     
    NBK-Design, Dec 29, 2020
    NBK-Design, Dec 29, 2020
    #23
  4. Dec 29, 2020 #24
    bjc

    bjc Trophy Wife

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    so is there anything i can do ? how can i use these items and what can i do to help the situation. i also purchased some items from prd and they open as does your knitting style this is so frustrating and i want to finish my layout
     
    bjc, Dec 29, 2020
    bjc, Dec 29, 2020
    #24
  5. Dec 29, 2020 #25
    bjc

    bjc Trophy Wife

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    should i uninstall photoshop and reinstall? would that help?
     
    bjc, Dec 29, 2020
    bjc, Dec 29, 2020
    #25
  6. Dec 29, 2020 #26
    bjc

    bjc Trophy Wife

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    i still have photoshop version 2019 and i opened it and getthe same error about icc being invalid ugh so i dont think its the update . ugh this is so frustrating
     
    bjc, Dec 29, 2020
    bjc, Dec 29, 2020
    #26
  7. Dec 29, 2020 #27
    Carla

    Carla Well-Known Member

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    Maybe it was something that happened during the download. Have you tried deleting the new purchases from your laptop and re downloading the files from the store?
     
    Carla, Dec 29, 2020
    Carla, Dec 29, 2020
    #27
  8. Dec 29, 2020 #28
    bestcee

    bestcee In love with places I've never been to

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    When I was reading on Adobe about it, I googled Dell and the error message posted, I saw that it's not necessarily a Photoshop error. It can be a monitor error in how it handles colors.

    I had a similar issue with my printer. It happened after a Windows 10 update, where the printer profile didn't transfer correctly, so unbeknownst to me, it created a second profile and messed up printing. It took me a week to figure out where the problem was occurring.

    Did you try resetting the Adobe Settings File?
    "holding down Ctrl + Alt + Shift, starting Photoshop and deleting the Adobe Photoshop Settings File when prompted"
     
    bestcee, Dec 29, 2020
    bestcee, Dec 29, 2020
    #28
    Carla likes this.
  9. Dec 29, 2020 #29
    NBK-Design

    NBK-Design Designer

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    She can now open the files, but I had to reset all my files for her.
    It seems she only can open files without any profile. Actually is that a no go.
    So far I think it must be really a Dell problem with profiles. and the other designers files seems to have no profiles as well thats why they've opened.
     
    NBK-Design, Dec 29, 2020
    NBK-Design, Dec 29, 2020
    #29
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  10. Dec 30, 2020 #30
    bjc

    bjc Trophy Wife

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    what do you mean by dleeting the adobe photoshop settings file. where would i find that and what would that do to my using photoshop ?
     
    bjc, Dec 30, 2020
    bjc, Dec 30, 2020
    #30
  11. Dec 30, 2020 #31
    bjc

    bjc Trophy Wife

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    thank you everyone for your help. i got it all to work fine on my desktop so now the problem is figuring out how to use nbk newer items on my laptop . i only use my laptop when i am not home . and at last i finished the layout

    [​IMG]
     
    bjc, Dec 30, 2020
    bjc, Dec 30, 2020
    #31
    bestcee, Carla and KimJ like this.
  12. Dec 30, 2020 #32
    KimJ

    KimJ Did you check in the refrigerator?

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    I'm glad to got it to at least work on your desktop. What a wonderful hat and the perfect pieces to scrap it with! Hope you get the laptop issue figured out soon!

    You don't have to "find" the settings file. Following the instruction Courtney gave will automatically delete it. It basically resets all of your preferences to the way they were when you first installed the program, so anything you personalized will be lost. There is a bit more info here.
     
    KimJ, Dec 30, 2020
    KimJ, Dec 30, 2020
    #32
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  13. Dec 30, 2020 #33
    Carla

    Carla Well-Known Member

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    That is a gorgeous layout and well worth the wait!
     
    Carla, Dec 30, 2020
    Carla, Dec 30, 2020
    #33
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