Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. umyesh

    umyesh Swooning for warm bread & butter

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    I'm sorry you are frustrated. Here's where I check my gift card balances:
    https://the-lilypad.com/store/giftcert.php
    I found the link by going to the store page and clicking the right arrow over the top graphic. Hope this helps a little!
     
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  2. easyeyes4you

    easyeyes4you Well-Known Member

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    Thank you... Do you have any idea why there is no category under
    "my account"?
     
  3. easyeyes4you

    easyeyes4you Well-Known Member

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    WOW... 2 replies from you gals... I saw the other one and replied to her, but then came back to see if she had said anything more and saw yours.... Yes...that is a big help... should be much more transparent than that!!!! Thank you so much... Glad to have found this thread!!!!!

    So I just went to the store and tried... clicked on everything... There Is no arrow that I can see... and nothing else goes there.... One would think it would be under our personal account info....
     
    Last edited: Oct 14, 2020
    umyesh likes this.
  4. umyesh

    umyesh Swooning for warm bread & butter

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    I had a hard time finding the gift certificate info at first too so that's why I remember where it is now.
     
  5. A-M

    A-M Not a lot of hustle in my hustle anymore

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    I am not sure I can help with this but did you type in correctly your gift certificate code in the box that shows through the link the others shared? If you typed it is correctly it should then allow you to check your balance.

    I am assuming there is nothing for this in our account settings because in reality the Gift Certificates are for purchasing to give away to someone else.
     
    cfile likes this.
  6. Farwen

    Farwen Well-Known Member

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    I'm really sorry I don't have another valid answer to your question :(
    If you go to the store you should see this image,
    store01.png

    that's the arrow Monica was talking about, if you click the arrow the pic will change

    store02.png
    and you will find the way to check your gc.
    I'm still sorry I can't be of more help :(
     
    umyesh likes this.
  7. cfile

    cfile My bags are packed for Platform 9 3/4

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    You have not told me what the issues were Liz, and if it was regarding a GC balance I would have advised as Farwen has noted to you here, how to review your balance here:
    You can find out GC info there. Laura @lmccandless and Julie @mrs2a50 can you assist Liz with her other issues. Thank you.

    Also Liz, in FAQ's under 'About' is info on purchasing a GC for someone else under Checkout & payments. https://the-lilypad.com/faqs/
    when you click on GC it says this:

    How do I purchase or use a gift certificate?
    Gift certificates can be purchased here. Gift certificates may be used as a form of payment on the Checkout page of the store. You may use your gift certificate balance to cover all or some of your purchase.

    It then is a form to fill out to purchase a GC in amounts from $5 to $100.

    In spot above #1 is where you put in your GC number to check the status
    upload_2020-10-14_3-16-10.png

    As A-M (Anne Marie) noted to you, it is not located under "Your Account" as usually GC are purchased for others. There is already a place to check your balance so threfore it is not in both places.

    Again, none of this was mentioned to me when you asked about C/S. You just mentioned to me that you did not get an answer, so I advised you to send Laura and Julie another PM.

    I hope this information helps.

    (Thank you to Francesca @Farwen Monica @umyesh and Anne Marie @A-M for your help!!)
     
    Last edited: Oct 14, 2020
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  8. sbpoet

    sbpoet Well-Known Member

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    I have the same concerns. I sent a ticket during DSD, resent last week, no response at all.
     
  9. norton94

    norton94 Thank goodness I'm still a Well-Known Member

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    Have you tried the email listed under contact us?
    customerservice@the-lilypad.com

    Is it regarding a particular designer or product? Maybe I can help direct to the right person?
     
  10. sbpoet

    sbpoet Well-Known Member

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    Also, I think I earned a September coupon, but have not received it.
     
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  11. cinderella

    cinderella Give me a word, any word ...

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    Coupons are usually sent on the 15th or a couple of days later if Julie is too busy.
     
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  12. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    I am so sorry for the troubles that we've been experiencing with the ticketing system. I am actively working on the requests in this thread right now.
     
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  13. easyeyes4you

    easyeyes4you Well-Known Member

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    Thank you Laura... You have a stack of them from me all about 1 single issue..... started over a month ago... just go back to the beginning one....
     
  14. easyeyes4you

    easyeyes4you Well-Known Member

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    @Farwen You have been a huge help... not I see where the arrow is , That Umesh mentioned... I was looking on the left side of the page... did nto even see one on the right... Please read my reply to Christa's message below for more about all of this... and again... Thank you so much.....
     
    Farwen likes this.
  15. easyeyes4you

    easyeyes4you Well-Known Member

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    @A-M Thank you so much for your reply... please read my message to Christa below.... I was just plain trying to find the GC, since the info about it was missing... no number to type....
     
  16. easyeyes4you

    easyeyes4you Well-Known Member

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    @umyesh Thanks for your help Farwen sent screenshots Will look for the arrow where she showed... Please read message to Christ below for more about all of this....
     
  17. easyeyes4you

    easyeyes4you Well-Known Member

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  18. easyeyes4you

    easyeyes4you Well-Known Member

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    @umyesh @Farwen

    I give up... just went to the home page and also the store page... There Is no arrow on the right to go anyplace else....?????
     
  19. umyesh

    umyesh Swooning for warm bread & butter

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    If you copy and paste this link or click on it does it take you to the gift certificate page?
    https://the-lilypad.com/store/giftcert.php
    This link works for me so I'm curious if it works for anyone else?
     
  20. gracielou

    gracielou Well-Known Member

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    Please add me to the list. I sent in a ticket and haven’t heard back yet. Thanks.
     

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