Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. blueberries

    blueberries Did I ever tell you I have a thing for snakes?

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    Ok, going to go ahead and ask this here, rather than chase my tail all over the internet. I'm having trouble with the help desk - can't sign in to add a note to my customer service ticket, everything I try sends me back to the log in page, and when I tried to reset my password I get this message: You are not authorised to access this portal. Kindly contact your helpdesk administrator.

    So, uh, who is the helpdesk admin, and how do I figure out which wrong button I'm pushing?
     
  2. NancyBeck

    NancyBeck Happy resident of Pollyville

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    Hi Brenda,

    I responded to your ticket a short while ago, but if you still need help, feel free to drop me a PM here in the gallery/forum. I will be happy to help!
     
    bestcee and blueberries like this.
  3. Kegger

    Kegger Well-Known Member

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    Hi all - I filled out the form on DSD weekend and didn't get a reply in the expected time frame, so lost out on purchasing as my MOC Gift Card wasn't working correctly :(. I also emailed customer service and still haven't heard anything back, and nudged yesterday. (Original 7th, 10th) I was really looking forward to building up my stash for the next MOC and am sad to have missed out on the two amazing FWP kits. Can anyone help me out?
     
  4. Karen

    Karen Alarm off, brunch ON

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    bellbird likes this.
  5. Kegger

    Kegger Well-Known Member

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  6. NancyBeck

    NancyBeck Happy resident of Pollyville

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    I'm so sorry for the delay. I am trying to get the list so I can verify your code against it. I have been working on it for you and should have at least let you know that. I honestly didn't think it would take this long:)
     
  7. BevG

    BevG If I can't remember it, it didn't happen

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    I sent a service request, but also posting here as there are probably others with the same problem. My purchase receipt for Rachel Jefferies newsletter bundle of BYOC does not include a Download link.
    Capture.JPG
     
  8. bestcee

    bestcee Lorelei and Rory are my neighbors

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    @lmccandless @Rachel Jefferies
    Sending out the bat signal!
     
  9. Rachel Jefferies

    Rachel Jefferies Designer

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    @bestcee thanks for sending out the bat signal!
    @BevG i'm so sorry! Totally my fault . . i noticed the error yesterday and corrected it, probably after you sent the customer service ticket, I didn't get a chance at that point yet to mail everyone who had purchased the bundle, if you go into your order history there should be links there now, but I'm going to track down your order anyway and send you an e-mail with your download links. @lmccandless I will also e-mail new links to all other bundle purchases so if you get any more tickets I will have sent everyone a mail. Sorry again for the error i was clearly multi tasking too much.

    Give me ten mins and it will be sorted :beat
     
    lmccandless and BevG like this.
  10. Rachel Jefferies

    Rachel Jefferies Designer

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    @BevG I've tracked down your order and sent the links to you again. Please don't hesitate to Direct Message me if you have any further troubles. Thanks for your patience and sorry for the delay getting it sorted out. Thank you so much for shopping with me <3
     
  11. BevG

    BevG If I can't remember it, it didn't happen

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  12. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

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    @lmccandless and @NancyBeck I was trying to find my copy of MPM Mosaic and realized I didn't have it on my computer. Checked my TLP supplies and my file of all downloads. @KimJ helped me find the order in the Orders section and here is a copy of my purchase.

    Is it possible to have the Download activated again for this MPM? TIA!

    Screen Shot 2019-12-22 at 11.11.36 AM.png
     
  13. NancyBeck

    NancyBeck Happy resident of Pollyville

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    Hi Maureen!

    I'm happy to help. I've reprocessed that order for you and an updated download key has been sent to your email. Please let me know if I can help you with anything else. Happy holidays!

    Nancy
     
  14. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

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