I first contacted them when I noticed my item was marked delivered by was not delivered. They couldn't replace it because it was a third party seller. They could refund the $$, but not until it had been missing for 36 hours. Contacted them after 36 hours and they refunded...
... but I realized this morning that they had refunded the wrong item, a less expensive item (my order was sent as three shipments, I got two of the three)... so I was back on with them getting that straightened out. All looks good though... still sad that my item didn't make it though (it was a photo booth prop for Clara's b-day party tonight).
Oh, that is a lot of hoopla for a missing item! What a bummer you didn't get something for the photo booth...however, I know that it'll still be loads of fun!
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