PayPal Checkout Issue

[Esther Wisdom]

Heads up, friends — it appears PayPal has decided today was a great day to create chaos.

We’re currently seeing an issue where sale pricing and/or gift cards are displaying correctly in the cart, but PayPal may revert items back to full price once redirected to checkout. At the moment, this appears to be isolated to PayPal specifically.

If you would still like to complete your purchase, we strongly recommend using the regular credit/debit card checkout option through Stripe, as those transactions appear to be processing correctly.

We’re actively digging into the issue behind the scenes and appreciate your patience while we convince PayPal to cooperate again.

 

[bellbird]

Oh, that might explain some things @nemi - sorry just seeing this @Esther Wisdom

 

[Esther Wisdom]

Oh, that might explain some things @nemi - sorry just seeing this @Esther Wisdom

It's all good. Well not really, we have a PayPal issue, but you know what I really meant....

 

[Karen]

Oh Paypal... why you gotta be so cranky!? Lol!

 

[Vicki Wallis]

Heads up, friends — it appears PayPal has decided today was a great day to create chaos.

We’re currently seeing an issue where sale pricing and/or gift cards are displaying correctly in the cart, but PayPal may revert items back to full price once redirected to checkout. At the moment, this appears to be isolated to PayPal specifically.

If you would still like to complete your purchase, we strongly recommend using the regular credit/debit card checkout option through Stripe, as those transactions appear to be processing correctly.

We’re actively digging into the issue behind the scenes and appreciate your patience while we convince PayPal to cooperate again.

I placed and completed an order yesterday (Wednesday, 05/20), not knowing about PayPal issue. Sure enough, invoice showed sale prices, received e-mail from PayPal that I was being charged regular prices.

My Question: What do I need to do? Wait, Contact PayPal, send you copies? Thanks for your help!!

 

[Esther Wisdom]

I placed and completed an order yesterday (Wednesday, 05/20), not knowing about PayPal issue. Sure enough, invoice showed sale prices, received e-mail from PayPal that I was being charged regular prices.

My Question: What do I need to do? Wait, Contact PayPal, send you copies? Thanks for your help!!

I think I saw a ticket from you. I’ve been working through them just haven’t had time to respond to the tickets as I’m also part of tech support with the developer.

 

[Cath_]

thank you for working on this so quickly. and please keep us updated, hugs

 

[VinGirl]

I placed and completed an order yesterday (Wednesday, 05/20), not knowing about PayPal issue. Sure enough, invoice showed sale prices, received e-mail from PayPal that I was being charged regular prices.

My Question: What do I need to do? Wait, Contact PayPal, send you copies? Thanks for your help!!

I just checked my emails after seeing this, and I have the same thing. I thought gremlins only played on Mondays!

I think I saw a ticket from you. I’ve been working through them just haven’t had time to respond to the tickets as I’m also part of tech support with the developer.

Thanks for your help on getting this resolved @Esther Wisdom!

 

[Esther Wisdom]

PayPal should be good to go now. I tested it and it worked so fingers crossed.

 

[garrynkim]

PayPal should be good to go now. I tested it and it worked so fingers crossed.

@.Alesen.

 

[.Alesen.]

@.Alesen.

I just used my gc paying through paypal and it worked! Thank you again for the help @garrynkim and @Esther Wisdom

 

[garrynkim]

I just used my gc paying through paypal and it worked! Thank you again for the help @garrynkim and @Esther Wisdom

Yay! I'm so glad you got it!