Trouble gettin into the store?

Discussion in 'Chatty Pad' started by jojoma, Nov 14, 2012.

  1. jojoma

    jojoma Member

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    I haven't been able to authenticate my account for days and now I can't open the store. Is it just me? or is it down?
     
  2. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    We were closed on Monday for maintenance. You are probably caching from that day. Clear your cache and reboot. That should do the trick!
     
  3. jojoma

    jojoma Member

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  4. jojoma

    jojoma Member

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    Hey Laura, I can get into the store but I get an error 500 when I try to authenticate my account. Do you know what that means?
     
  5. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    Are you using Chrome? If so, try switching browsers for me and see if that helps.
     
  6. jojoma

    jojoma Member

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    I am a Chrome user but I opened Explorer and got the same error "500". Sorry to be such a pain.
     
  7. jojoma

    jojoma Member

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    I was just "attempting" to read what the error code means and realize how unspecific the code is. Just in case it helps I first encountered the problem after we talked about the orders in my download history that I had needed access to. Makes me wonder if something changed at that point.
     
  8. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    Sweetie, I am going to have you go ahead and email Kelly in customer service. She will work with you on your account. Her email is thelilypad_customerservice@yahoo.com - she will get you fixed up! Thanks. :)
     

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