Storyteller VIP Upgrade issue in store

Discussion in 'Help Pad' started by JSmith84, Jun 30, 2017.

  1. JSmith84

    JSmith84 Active Member

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    I bought a Storyteller subscription for the year, paying a lump sum in January. I am now trying to purchase the VIP upgrade (which I had previously, but it expired 29-May-17), but the store seems to think I already have a subscription. It also looks like the store is listing the wrong price for this. Could someone assist me with this please? (I submitted a ticket, but don't think it went through).
    upload_2017-6-30_13-1-49.png
     
  2. londoncuppa

    londoncuppa I like rain, England ... and big words

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  3. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    @JSmith84 - I am checking on this for you right now.
     
  4. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    It looks like this is a browser issue, as I was able to get a successful response. Could you please try a different one than the one you used when you took the screenshot and let me know if that works for you.

    upload_2017-6-30_11-48-57.png
     
  5. JSmith84

    JSmith84 Active Member

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    I had tried it in both Chrome & Edge, and had the same response. I'll give it another go though.
     
  6. JSmith84

    JSmith84 Active Member

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    I still seem to be having the same issue in Edge.
    upload_2017-6-30_21-4-44.png
    I also made sure to clear my cache and cookies.
     
  7. londoncuppa

    londoncuppa I like rain, England ... and big words

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    Just throwing this out there, but I noticed that the option you selected and the option Laura selected are different. That may be the issue. You chose $9.99 for 6 months, and she had $15.99 for six months. Just an observation. @JSmith84
     
  8. JSmith84

    JSmith84 Active Member

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    @londoncuppa Part of the issue is that the correct prices do not show up as options for me. Thanks for the thought though :)
     
    londoncuppa likes this.
  9. JSmith84

    JSmith84 Active Member

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    This seems to have resolved itself in Chrome now. I just retried again, this minute and it worked. No clue what the issue was, but thanks for looking into it.
     
    Dalis likes this.
  10. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    Glad it worked for you @JSmith84 - enjoy your VIP perks!
     
  11. Dalis

    Dalis Jose Cuervo is NOT a good friend

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    Yay, so happy it worked out... and you are getting some Just Jaimee goodies!
     
  12. londoncuppa

    londoncuppa I like rain, England ... and big words

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    Glad you got is resolved. Like Dalis said, Jaimee's VIP set is amazing!
     

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