Problems with coupons

Discussion in 'Help Pad' started by designbylime, Jan 28, 2016.

  1. designbylime

    designbylime Definitely a cat person.

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    I've no problems using the coupon in the cart but when I get to Paypal to pay I get the sum without my coupon. Anyone else with that problem?
     
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  2. lorryfach

    lorryfach Likes to be chauffeured

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    It's a known issue on Paypal's end.
    Laura has recommended doing one of the following:
    - wait and hope Paypal fixes it soon (although it's been going on an awfully long time, it seems!)
    - process the order with a credit card and authorize.net instead of PayPal
    - go ahead and place the order, then PM Laura and ask for a refund of the amount you should have gotten with the coupon
     
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  3. designbylime

    designbylime Definitely a cat person.

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    Thanks Lorry! I'll use my card next time then.
     
  4. designbylime

    designbylime Definitely a cat person.

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    I tried both my cards at authorize.net and they're both declined so now what? There're nothing wrong with those cards, using them all the time.
     
    Cath_ likes this.
  5. mrs2a50

    mrs2a50 Pretty much the best.ever.

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  6. fruitysuet

    fruitysuet Well-Known Member

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    The coupons work if you spend up to the value of them but not over. I hope this can be resolved soon. I don't have a credit card and have already lost a couple of previous coupons due to them timing out (before I realised the problem wasn't with me!).
     
  7. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    @designbylime I have sent you a private conversation.

    I am so sorry for the troubles, ladies. We have escalated this issue up to a PayPal developer team and hope to have it resolved very soon.
     

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