Order stuck

Discussion in 'Help Pad' started by cookingmylife, Apr 4, 2020.

  1. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

    Messages:
    5,791
    Joined:
    Aug 1, 2012
    I have an order for @Liz 's Room to Breathe bundle that was stopped because of the credit card. I just used this card and it's working. So the order is still pending. @lmccandless

    Screen Shot 2020-04-04 at 11.34.53 AM.png

    Thanks in advance! Maureen/cookingmylife
     
    Last edited: Apr 4, 2020
  2. gonewiththewind

    gonewiththewind I choose joy.

    Messages:
    11,692
    Joined:
    Dec 15, 2009
    @cookingmylife

    Log into the store and then click on your name near the upper left and then click on My Account. On the new page, click on order history and select the date of your order (or today if it was today) and the order *might* be in there. There has been an issue with the cart for the past couple of days. If the order truly didn't go through and is hung up, then customer service will need to handle this . . . but check and let me know if it did complete the order. You should have download links when you click on the order.
     
  3. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

    Messages:
    5,791
    Joined:
    Aug 1, 2012
    Thanks Cheryl!! @gonewiththewind I did that before since I saw the advice you gave me going to others but hoped that with a couple hours it would clear. Magic thinking lol

    3 orders.png The orders are showing up as 1st time failed and the next two times not finished. I'd say it's hung up and those three just need to be deleted which I don't imagine I can do at all. Right?
     
    gonewiththewind likes this.
  4. Dalis

    Dalis Jose Cuervo is NOT a good friend

    Messages:
    22,456
    Joined:
    May 6, 2011
    Hopefully @lmccandless can help you out. I hate when my order gets stuck!
     
    lmccandless likes this.
  5. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

    Messages:
    20,923
    Joined:
    Mar 9, 2009
    gonewiththewind likes this.
  6. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

    Messages:
    5,791
    Joined:
    Aug 1, 2012
  7. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

    Messages:
    5,791
    Joined:
    Aug 1, 2012
    Went thru like a charm! slower Sunday perhaps...??? :agree
     

Share This Page