Order history downloads

Discussion in 'Chatty Pad' started by Trish, Sep 4, 2018.

  1. Trish

    Trish Well-Known Member

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    I have some page files of templates that I need to redownload that I lost. Are we able to download orders from May or not.
     
  2. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    You can send a message to customer service through the store, and they can let you know what the parameters are!
     
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  3. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    NancyBeck, Trish and bellbird like this.
  4. Trish

    Trish Well-Known Member

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    thank you so much for responding so quickly.
     
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  5. NancyBeck

    NancyBeck Happy resident of Pollyville

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    Trish,

    I will be happy to reset those orders for you. Can you give me the Order #s?
     
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  6. Trish

    Trish Well-Known Member

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    Thank you so much they are 1115108, 1123167,1128575,1129337,1135563
     
  7. NancyBeck

    NancyBeck Happy resident of Pollyville

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    Hi Trish,
    I've sent you updated keys for those five order. Enjoy!
     
  8. Trish

    Trish Well-Known Member

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    OMG, @NancyBeck I am so sorry I must be blind. Four of the order are a number off. I hope this is ok, those four did not have the templates in them. Here are the ones I need.
    1124127, 1128576, 1129562, 1135564. Thank you and I won't bother you again. LOL
     
    Last edited: Sep 5, 2018
  9. Trish

    Trish Well-Known Member

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    I hope you saw my reply, I also need 1142632 from 7/13 I am missing templates. Thank you so much
     
  10. Trish

    Trish Well-Known Member

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    Hi @NancyBeck I'm checking to see if you got my last two messages. I know it's busy right now with BYOC so if you can let me know when you have a minute. Thank you so much for your time.
     
  11. NancyBeck

    NancyBeck Happy resident of Pollyville

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    Hi Trish,
    You're all set! You're right, I hadn't seen these. I spend my days back in Customer Service. If I can help you with anything else, feel free to contact me there:)
     
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  12. Trish

    Trish Well-Known Member

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    Thank you Thank you, have a fabulous weekend.
     
  13. Trish

    Trish Well-Known Member

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    Ok I know what I was doing, on the top of the page it shows an order number going back and then a number going forward. On order 1142632 it was actually 1142633 that I had opened and needed but was looking at that top order number so that is where I am off by a number. If you could please send me the 1142633, I swear it's the last time I will bother you. :bk
     
  14. bestcee

    bestcee In love with places I've never been to

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    Just to make sure Nancy sees this, you may want to send it through customer service.
    https://the-lilypad.com/forum/misc/contact
    :-)
     
  15. Trish

    Trish Well-Known Member

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