Missing page files

Discussion in 'Help Pad' started by bonnenuit, Jul 17, 2019.

  1. Jul 17, 2019 #1
    bonnenuit

    bonnenuit Why do I always have to be Captain?

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    In today's (7/17/19) SOSN, Designed by Soco's You Are My Sunshine templates offers a page file option, but when downloaded, the files are png, not page.
     
    bonnenuit, Jul 17, 2019
    bonnenuit, Jul 17, 2019
    #1
  2. Jul 18, 2019 #2
    cfile

    cfile My bags are packed for Platform 9 3/4

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    cfile, Jul 18, 2019
    cfile, Jul 18, 2019
    #2
    Soco likes this.
  3. Jul 18, 2019 #3
    QuiltyMom

    QuiltyMom I'll never run out of things to do!

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    She’s out of town on vacation until Friday. I’ll also contact her since I convert templates for her.
     
    QuiltyMom, Jul 18, 2019
    QuiltyMom, Jul 18, 2019
    #3
    Soco likes this.
  4. Jul 18, 2019 #4
    Soco

    Soco Shhhhhh. Just shhhhhh.

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    Thank you Christa @cfile and Jan @QuiltyMom !

    Judy @bonnenuit , I’m so sorry for this trouble! There are PAGE files indeed, but I must have uploaded the wrong zip file. As Jan says, I’m out of town and with an awful internet connection until tomorrow, but she’s kindly helping me to solve this and I hope we’ll be able to give you the right files as soon as possible. Thank you for your patience! :sorry
     
    Soco, Jul 18, 2019
    Soco, Jul 18, 2019
    #4
    QuiltyMom and cfile like this.
  5. Jul 18, 2019 #5
    bonnenuit

    bonnenuit Why do I always have to be Captain?

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    Thanks so much!
     
    bonnenuit, Jul 18, 2019
    bonnenuit, Jul 18, 2019
    #5
    Soco likes this.
  6. Jul 18, 2019 #6
    Soco

    Soco Shhhhhh. Just shhhhhh.

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    Judy @bonnenuit , I think I could solve the problem! I was able to connect to the store from my phone and I saw I had “grabbed” the wrong zip file when adding them to the store indeed. It should be fixed now. Could you please try downloading them again through your order history and let me know if it works? Thank you and sorry again for the inconvenience! :beat
     
    Soco, Jul 18, 2019
    Soco, Jul 18, 2019
    #6
    QuiltyMom, Karen and cfile like this.
  7. Jul 18, 2019 #7
    bonnenuit

    bonnenuit Why do I always have to be Captain?

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    Success! Yes, it worked. :happydance2
     
    bonnenuit, Jul 18, 2019
    bonnenuit, Jul 18, 2019
    #7
    Soco, QuiltyMom, Karen and 1 other person like this.
  8. Jul 18, 2019 #8
    cfile

    cfile My bags are packed for Platform 9 3/4

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    cfile, Jul 18, 2019
    cfile, Jul 18, 2019
    #8
    Soco and QuiltyMom like this.
  9. Jul 19, 2019 #9
    Soco

    Soco Shhhhhh. Just shhhhhh.

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    Awesome! Happy it worked! Thank you again! :beat

    Indeed, Christa! Thanks!!! :bk
     
    Soco, Jul 19, 2019
    Soco, Jul 19, 2019
    #9
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