I Need Subscription Help...ah!

Discussion in 'Art Journaling' started by sparagus, Feb 17, 2017.

  1. sparagus

    sparagus "I accidentally slept with a call girl"

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    I am feeling so dumb. I subscribed to the M3 stuff last month, so this is my second recurring month...I added the kit and some add-ons to my cart, but it is not showing up at $7.99, it's showing up as the $11.99...what am I doing wrong?? (Thank you in advance for any help with my denseness :duh).
     
  2. KimJ

    KimJ Did you check in the refrigerator?

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  3. carilyne

    carilyne It's only impossible if you think it is

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    Are you logged in? Check the total amount - the discount comes at the end. Those are the only tricks I can remember. Oh when you sign in at the store, go to My Account. Scroll down and see if the subscription is listed as active. Also the $7.99 comes out through paypal not paying the kit. That's my feeble attempt at helping. I'm sure Laura will be getting back to you soon.
     
  4. sparagus

    sparagus "I accidentally slept with a call girl"

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    @carilyne Thanks! I was logged in and in the cart (where it normally shows the discount), but I will double check and see if it is listed as active - maybe that is it.
     
  5. sparagus

    sparagus "I accidentally slept with a call girl"

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    It does show it as active...I have no idea what I'm doing wrong. :-/
     
  6. carilyne

    carilyne It's only impossible if you think it is

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    Well those were my ideas and problems I've had. Something just needs adjusting on Laura's end. I had the same problems with Create Crate this month. So I'm sure she'll fix it. It's Friday and she probably had something going on tonight. She'll check in though. Sorry I couldn't help but at least you know it's not that you are dumb.
     
  7. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    @sparagus

    Everything looks good on your account and your discount is working properly. Remember, you are not going to see a $0 price in the store. You'll see the kit zero out in your cart with the discounted subtotal.

    I added the kit to your cart for you. You'll see the discount there. You're all set to check out.

    IMG_9384.PNG
     
    bestcee and enjoyyourpix like this.
  8. sparagus

    sparagus "I accidentally slept with a call girl"

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    Thanks Laura! I have no idea what I was doing wrong...or maybe I just saw it wrong in the cart. I don't know. But, I do appreciate the help! Thank you :)
     
    bestcee likes this.
  9. Cath_

    Cath_ In my polka dot dress and apron

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    just see art brush subscription, is it here, or on her site?
    i lost when it comes to this
     

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