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Discussion in 'Help Pad' started by bonnenuit, Jun 13, 2019.
I got a notice just now that the payment processing gateway is not available.
@lmccandless @NancyBeck Please see above .. thanks for assisting Judy
That is usually just a temporary condition. Will you try it again and let me know if you are still having trouble?
Nope, still not working. Does it have anything to do with me using a $3 coupon on a $3.00 product?
I got the same message when I tried to use a Kristin Aagard's $3.00 coupon from the chat before last. I certainly don't need the coupon and wasn't going to say anything about it until this conversation started. I did report the error message to the store. I just tried using the coupon again and it still won't work. I'm trying to buy an item for $2.50 and use my $3.00 coupon. It looks like it's going through, shows a 0.00 amount due, them when I click on "I accept", it says that the coupon has already been used. Like I said, I wasn't even going to mention it, but there must be a glitch.
I tried again last night and still did not work.
@mrs2a50 sounds like both are related to coupon use - can you verify working
A payment process error wouldn't be related to the coupon; however, I did check the June 6 speed scrap coupon and it appears to be entered and working. This is something that Laura or Nancy will need to look into.
I'm sorry, this would be a technical issue. Judy, can I have you try a different browser?
I'll give it a try later today.
Tried a different browser - still doesn't work. Coupon expires today and at this point I'm walking away from this.
@lmccandless, I'm so sorry I couldn't help you Judy. I'll tag Laura here in case she comes along.