Error processing order

Discussion in 'Help Pad' started by bonnenuit, Jun 13, 2019.

  1. bonnenuit

    bonnenuit Why do I always have to be Captain?

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    I got a notice just now that the payment processing gateway is not available.
     
  2. cfile

    cfile My bags are packed for Platform 9 3/4

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  3. NancyBeck

    NancyBeck Happy resident of Pollyville

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    Hi Judy!

    That is usually just a temporary condition. Will you try it again and let me know if you are still having trouble?
     
  4. bonnenuit

    bonnenuit Why do I always have to be Captain?

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    Nope, still not working. Does it have anything to do with me using a $3 coupon on a $3.00 product?
     
  5. Cherylndesigns

    Cherylndesigns All glasses should be bigger than 1.5 oz

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    I got the same message when I tried to use a Kristin Aagard's $3.00 coupon from the chat before last. I certainly don't need the coupon and wasn't going to say anything about it until this conversation started. I did report the error message to the store. I just tried using the coupon again and it still won't work. I'm trying to buy an item for $2.50 and use my $3.00 coupon. It looks like it's going through, shows a 0.00 amount due, them when I click on "I accept", it says that the coupon has already been used. Like I said, I wasn't even going to mention it, but there must be a glitch.
     
  6. Karen

    Karen Alarm off, brunch ON

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  7. bonnenuit

    bonnenuit Why do I always have to be Captain?

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    I tried again last night and still did not work.
     
  8. norton94

    norton94 Thank goodness I'm still a Well-Known Member

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    @mrs2a50 sounds like both are related to coupon use - can you verify working
     
  9. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    A payment process error wouldn't be related to the coupon; however, I did check the June 6 speed scrap coupon and it appears to be entered and working. This is something that Laura or Nancy will need to look into.
     
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  10. NancyBeck

    NancyBeck Happy resident of Pollyville

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    @bonnenuit,

    I'm sorry, this would be a technical issue. Judy, can I have you try a different browser?
     
  11. bonnenuit

    bonnenuit Why do I always have to be Captain?

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    I'll give it a try later today.
     
  12. bonnenuit

    bonnenuit Why do I always have to be Captain?

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    Tried a different browser - still doesn't work. Coupon expires today and at this point I'm walking away from this.
     
  13. NancyBeck

    NancyBeck Happy resident of Pollyville

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    @lmccandless, I'm so sorry I couldn't help you Judy. I'll tag Laura here in case she comes along.
     
    bonnenuit likes this.

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