Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

    Messages:
    5,791
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    Aug 1, 2012
    I was using my $3 chat coupon from Sabrina and while the coupon was accepted, I got a message saying the checkout process could not complete.
     
  2. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

    Messages:
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    The issue resolved so thank you!
     
  3. Mylinn

    Mylinn What's that old bat up to now??

    Messages:
    737
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    Feb 17, 2016
    Hello,
    I subscribed to the M3 several days ago and when I added it to my cart - didn't show credit. So, I waited a few days (and forgot) so just now, I still cannot buy the kit or save on add-ons. Thanks!
     
  4. Karen

    Karen Wiggle it, just a little bit!

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  5. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    @Mylinn - I made an adjustment to your account and you're all set. Enjoy the M3 and thanks for your subscription!
     
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  6. Mylinn

    Mylinn What's that old bat up to now??

    Messages:
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    Feb 17, 2016
    Thank you!! So sorry I forgot till nearly too late for this month.
     
  7. bcgal00

    bcgal00 Say, "birdseed!"

    Messages:
    9,136
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    Nov 18, 2010
    I got an error 7 when trying to check out my byoc purchases today. I sent off a customer service request.
     
  8. BevG

    BevG If I can't remember it, it didn't happen

    Messages:
    5,712
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    Dec 26, 2015
    Hello - Just got this message when trying to log into the store from Firefox Mozilla. I said ignore it and got logged in. Just wanted to point it out.

    the-lilypad.com uses an invalid security certificate. The certificate expired on Tuesday, September 6, 2016 5:17 PM. The current time is Tuesday, September 6, 2016 6:30 PM. Error code: SEC_ERROR_EXPIRED_CERTIFICATE
     
  9. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    Our tech is working on installing a new cert today and it will be ready shortly. :)
     
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  10. carilyne

    carilyne It's only impossible if you think it is

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    Dec 30, 2014
    Did I hear coupon codes are shut off for the sale? What about coupons from designers for DSD weekend? All those words to say (I've been trying to answer my own question) my coupon from Fiddle Dee Dee won't work. Do I need to contact her or is it a site issue (or non-issue). Thanks @lmccandless
     
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  11. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    The admin issued monthly challenge coupons are not valid during sale weekend, however, all the designers' coupons should be active. Was this a coupon that Cheryl offered in her newsletter? If so, yes, we'll need her help.
     
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  12. carilyne

    carilyne It's only impossible if you think it is

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    Okay I've been looking for her. @gonewiththewind
    Thank you. I remembered bits and pieces of things.
     
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  13. gonewiththewind

    gonewiththewind I choose joy.

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    We got it covered! Thanks so much for your patience, @carilyne !
     
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  14. carilyne

    carilyne It's only impossible if you think it is

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    Cheryl fixed it. Thank you, Laura & Cheryl! Well then Cheryl just posted so you know for sure. LOL
     
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  15. QuiltyMom

    QuiltyMom I'll never run out of things to do!

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    Just an FYI for ya'll. I cannot log into the store on Edge (I think that's what the MS browser is now called) after the latest Microsoft update. It says "There’s a problem with this website’s security certificate". Just thought I'd let you know in case it's something that you need to look into.

    I have no problems logging in through Firefox, though. I just may have to switch to them because Microsoft is being such a pain with things lately!
     
  16. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    Everything is A-OK with our cert. Unfortunately, Edge is way behind the times in identifying wildcard certificates. You should be able to accept the "warning" and keep going.
     
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  17. Cath_

    Cath_ In my polka dot dress and apron

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    Dec 12, 2014
  18. QuiltyMom

    QuiltyMom I'll never run out of things to do!

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    I did, and it didn't work. It locked me out of the site. At least I can get in through Firefox. Edge has been driving me crazy lately with all its little quirks! Thanks for checking!
     
  19. DixieDoesPSP

    DixieDoesPSP Well-Known Member

    Messages:
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    Oct 10, 2012
    Order declined.
    Review your data or contact the store administrator.

    Just got this message when trying to place an order in the Bella Gypsy store using coupon from the speed scrap. I checked my Paypal account and it's fine and even has credits/money on account. Can someone please help me? Thank you
     
  20. mrs2a50

    mrs2a50 Pretty much the best.ever.

    Messages:
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    Apr 12, 2007
    @DixieDoesPSP - can you please send me a conversation with the coupon code you're trying to use, and the product you're trying to get? Thanks!
     

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