Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. cfile

    cfile My bags are packed for Platform 9 3/4

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    let's tag Julie so she can double check on this for you. @mrs2a50
     
    easyeyes4you likes this.
  2. easyeyes4you

    easyeyes4you Well-Known Member

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    Never got a reply about my BYOC discount that didn't happen...
     
  3. Cath_

    Cath_ In my polka dot dress and apron

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  4. gonewiththewind

    gonewiththewind I choose joy.

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    Julie will be the one that will let you know about your order @easyeyes4you ~ tagging her again because she might not have seen the first notification (she gets a lot of them). @mrs2a50
     
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  5. Cath_

    Cath_ In my polka dot dress and apron

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    sorry, i tagged laura for seen she was on
     
  6. easyeyes4you

    easyeyes4you Well-Known Member

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    Thanks for all your help ladies....
     
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  7. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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    @mrs2a50 just checking you received a Customer Service request from me just before DSD....no worries if its still to be taken care of, I just didn't want it getting totally lost given the mayhem of DSD weekend
     
  8. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    Jennifer, I do see it. Downloads took a bit of a back seat to other DSD stuff, but i'll take care of this tonight.
     
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  9. Ferdy

    Ferdy Heavy Metal Head Banger

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    @mrs2a50 Hi Julie, I just got a product by @ninigoesdigi and there's no download link. It shows in my order receipt, but there's no link to download it. Can you girls check it for me? the product is
    NGD-TotallyBooked-ele Totally Book-ed | Elements
     
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  10. Becca Bonneville

    Becca Bonneville Oh my God Becky

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    I am sending Nini a message to correct this. Will post when she has it done.
     
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  11. ninigoesdigi

    ninigoesdigi Designer

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    Dang! I was taking care of another missing zip! lol I am checking this right away!
     
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  12. Ferdy

    Ferdy Heavy Metal Head Banger

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  13. ninigoesdigi

    ninigoesdigi Designer

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    @Ferdy @Becca Bonneville I was just online fixing another missing files lol.
    This product as been fixed and updated. Sorry for the inconvenience. Let me know if the downloads don't show in your order history. Thank you!
     
  14. Ferdy

    Ferdy Heavy Metal Head Banger

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    @ninigoesdigi thanks for doing this, but I'm afraid I'll need more help...it's still not showing for me, if you want I can send a PM with a screenshot of what I see in my receipt order!
     
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  15. ninigoesdigi

    ninigoesdigi Designer

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  16. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    bellbird, ninigoesdigi and Karen like this.
  17. ninigoesdigi

    ninigoesdigi Designer

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    Sending you a PM
     
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  18. emantalas

    emantalas New Member

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    @mrs2a50 I sent a service request last week but I’m just really excited so I hope it’s ok to post here too. (I clicked on the link in my email confirming the service request but it won’t let me log in). I’m not getting the MPM discount on past kits.
     
  19. crazycat1126

    crazycat1126 Well-Known Member

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    Hi there! I'm having an issue with the MPM discount too. I'm trying to purchase a past kit and some add-ons, but the discount amount is not 35%. For example, the bountiful kit is $10.49 and 35% off would be $3.67 but the cart is only showing 84 cents off. Thanks!
     
  20. hasemyy

    hasemyy New Member

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    Jan 7, 2015
    Hi I have been contacting you all this week frantically via "contact us, facebook, phone which is not accessible. However, I have not received any response.
    I bought some products on 1/15 for $40.33, and right after the transaction I received this message.
    "An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
    This transaction has been approved.
    It is advisable for you to contact the merchant to verify that you will receive the product or service."
    I checked with my credit card statement and it was charged. But your order history shows "not finished" and doesn't let me download.
    Please somebody from customer service help me!!!

    hasemyy
     

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