Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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  2. KimJ

    KimJ Did you check in the refrigerator?

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    norton94, littlekiwi and cfile like this.
  3. cfile

    cfile My bags are packed for Platform 9 3/4

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    thank you Kim :)
     
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  4. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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    Thanks @KimJ, I just realised too late
     
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  5. cfile

    cfile My bags are packed for Platform 9 3/4

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    @lmccandless @mrs2a50
     
  6. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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    @mrs2a50 @lmccandless I’ve sent a Customer Service request late last year that was partially followed up on and sent further emails in Early January and Mid February with no reply. Can you let me know what is happening with my issue?
     
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  7. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    I just checked on your ticket and Julie sent a new link this afternoon. You should be all set but please let us know if you need something else.
     
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  8. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    Yep, I got Jennifer all taken care of - her patience is so appreciated (this one was all on me!)
     
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  9. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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    Thank you both!
     
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  10. Juliem888

    Juliem888 New Member

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    Hi, I was wondering if anyone was in the office at the moment? I emailed on the 23rd April (Australia time) about an issue with the cart adding up. I was wondering if you received the email and/or what I can do about it. Thanks :D
     
  11. Karen

    Karen Wiggle it, just a little bit!

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    I’ll tag someone who can help. @mrs2a50
     
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  12. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    Julie, I apologize for the delay but I've been having some access issues. I believe you're all taken care of, but please let me know if you still need assistance.
     
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  13. Juliem888

    Juliem888 New Member

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    Thanks @mrs2a50 I have emailed you back :) thanks.
     
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  14. Lisa B

    Lisa B What am I supposed to do with all this chalk?

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    I have my cart loaded with BYOC single items (24), not the bundles, and the discount isn't showing Half Off, it's stuck at 35%. Is anyone else experiencing this? I've cleared my cache and it hasn't resolved.
     
  15. Karen

    Karen Wiggle it, just a little bit!

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    lets tag Julie and see if she can check on this for you. @mrs2a50
     
  16. Karen

    Karen Wiggle it, just a little bit!

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    lets tag Julie and see if she can check on this for you. @mrs2a50
     
  17. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    Hi Lisa - BYOC doesn't stack to 50% off. It should actually max at 30% off for any order over $55.
     
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  18. Lisa B

    Lisa B What am I supposed to do with all this chalk?

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    I've always had it add the additional 30% off the 20%, so it ends up being half off regular price. Has this been wrong for all the years I've been purchasing and was just corrected?
     
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  19. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    Lisa, you're right, sorry about that. Your cart should be corrected.
     
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  20. easyeyes4you

    easyeyes4you Well-Known Member

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    So I am very late here, but there is no discount applying to my cart.. I had 2 items totaling $14.66.... no matter what I add, it adds teh full 20% off price and no more.... Trying to choose my 3rd item for the challenge thread... so have tried several things... Going to go ahead and buy something, but just know that unless it is added after going through the pay process, there was no additional 10% off added. Usually I get caught up in adding more and more, once I have met the first $15... order placed... no 10% discount applied.....
     
    Last edited: Jun 6, 2022

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