Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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  2. Karen

    Karen Wiggle it, just a little bit!

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    littlekiwi and lmccandless like this.
  3. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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  4. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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  5. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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  6. KimJ

    KimJ Did you check in the refrigerator?

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    That one actually should have been retired after the initial weekend it was for sale. The blog hop collected kits are only meant to be available for a short time, with the individual parts reverting to the designers to put in their own shops if they wish. Braver and Morning Rituals are also meant to be retired.
     
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  7. littlekiwi

    littlekiwi I charge by the hour for anything before noon

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  8. myka

    myka Active Member

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    Hi, someone said I had to have at least 5 posts in order to participate in a challenge, so I'm trying to find out what constitutes a post?? Is is something that has to be uploaded to the gallery or is it just a message in these forums?? It would be really nice if there was a single place we could find out about all these rules that I keep bumping into, because it's been really confusing and frustrating to figure any of this stuff out in these forums.
     
  9. umyesh

    umyesh President of the Hangry Ladies Supper Club

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    I don’t know the answers to your questions but hopefully someone with more expertise will chime in soon. Thank you for reaching out!
     
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  10. gonewiththewind

    gonewiththewind I choose joy.

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    Replying to a thread in the forum = a post.
    Starting a new thread in the forum = a post.

    We don't have email here at TLP. We have private conversations. Starting a conversation or responding to a conversation doesn't constitute either a forum post or a gallery comment.

    You upload images to the gallery. If you see a layout in the gallery that you like and want to give the layout poster "love," you will post a gallery comment.

    Our guidelines are detailed in posts in The Welcome Pad Forum pinned to the top. I'm sharing an image so you can see the posts that are pinned to the top.

    myka_2.jpg
     
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  11. crazycat1126

    crazycat1126 Well-Known Member

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    Hi there! Did the Designer Surprises sale switch from 50% off to 30% off at some point? As far as I know, everything I've read says the sale would run 50% off through December 31st. Thanks!
     
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  12. gonewiththewind

    gonewiththewind I choose joy.

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    We're having a look to see what happened! Hang in there and we'll have it back to the appropriate percentage off.
     
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  13. gonewiththewind

    gonewiththewind I choose joy.

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    @crazycat1126 You'll find the Designer Surprise Sale is now priced correctly. Enjoy shopping!
     
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  14. crazycat1126

    crazycat1126 Well-Known Member

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    Thank you, Cheryl! :love
     
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  15. agoodwin

    agoodwin Member

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    Hey, sent a message on Sunday, still no response. Just wanted to check in and make sure you received it? Thank you so much! :)
     
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  16. gonewiththewind

    gonewiththewind I choose joy.

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    @mrs2a50 Can you check to see if you have a customer service ticket?
     
  17. keepscrappin

    keepscrappin ScrapWithTheWind

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    [​IMG]

    Not sure if this is what you need help with, but I noticed you are new here at The Lilypad (you have 3 messages under your name), so welcome to the pad.

    If you're trying to upload layouts to the gallery, you need to have 10 or so messages posted to get past moderation. It helps us keep out the spammers. So just post some more in the forums and get your message count up. Also, check out the welcome pad (informational posts are stickied at the top) and introduce yourself and feel free to ask questions so we can help you get the most out of your time here at TLP. :agree

    January is also our Month of Challenges (MOC). You can find all the information on participating in that here. It's tons of fun and sooo inspirational!
     
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  18. agoodwin

    agoodwin Member

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    Yes I do! #22802. Still no reply. The issue is literally keeping me from placing an order. I wasn’t able to place on the sale that ended Sunday, the Wednesday 50%, nor the free template posted for todays challenge. Just wanted to make sure it wasn’t missed. Thank you!
     
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  19. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    @agoodwin - I've responded to your ticket and have hopefully resolved your issue for you!
     
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  20. gonewiththewind

    gonewiththewind I choose joy.

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    Looks like Julie has gotten you taken care of - enjoy shopping!
     
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