Commercial use sub

Discussion in 'Help Pad' started by klaher, Jan 31, 2022.

  1. klaher

    klaher New Member

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    Totally confused! I paid for 3 months and I cannot figure out how to get the product. I put it in my cart and it doesn't zero out. Thank you!

    Sent from my SM-G991U using Tapatalk
     
  2. A-M

    A-M Not a lot of hustle in my hustle anymore

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    @mrs2a50 Julie , hopefully you can help with this.
     
    Last edited: Jan 31, 2022
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  3. bellbird

    bellbird Pollywog

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    Welcome @klaher, I'm not familiar with the process of commercial use subscriptions but maybe one of the designers associated with it can be of assistance to you, let me tag a few that I know pop in regularly @LynnG @NBK-Design @paula kesselring
     
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  4. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    I've sent you a private conversation about this. Thanks!
     
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  5. klaher

    klaher New Member

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    whelp I am such a noob i don't know how to access a private conversation! dont mean to be a pain just not super familiar with forums.
     
  6. KimJ

    KimJ Did you check in the refrigerator?

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    If you scroll up to the top of the page, on the right side just below the blue/teal bar you will see an envelope icon (labeled Inbox if you are on a computer). Click on that and you will be taken to your conversations. :)
     
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  7. bestcee

    bestcee In love with places I've never been to

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    In case you are a visual person like me: It should also have a pinkish 1 alert there to say you have a conversation you haven't read. :-) Welcome to the forums!

    Capture.JPG
     
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  8. klaher

    klaher New Member

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    nothing there!
     
  9. bestcee

    bestcee In love with places I've never been to

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    Did you try clicking on the Inbox? To see if something is there but no notification?
     
  10. Cath_

    Cath_ In my polka dot dress and apron

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    would having under 5 posts matter , does on some things when new
     
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  11. klaher

    klaher New Member

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  12. Karen

    Karen Wiggle it, just a little bit!

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    It is possible that your post count could affect your conversations. If you just reply a couple more times here, then try again. I don't know if it's 5 or 10 posts needed for certain things. So do one more reply and check and if that doesn't work, 10 is the magic number. We have those limits in place to keep down the spammers that like to join here. :agree
     
  13. bestcee

    bestcee In love with places I've never been to

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    We got the conversations working and where to look now.
    @lmccandless maybe send it again?
     
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  14. EHStudios

    EHStudios I am more clever than I think

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    @mrs2a50 @lmccandless
     
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  15. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    I've emailed you. Please let me know if I can provide additional help.
     
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  16. JoCee

    JoCee New Member

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    Hi also paid for January's CU subscription, put in a ticket and have heard nothing back.
    Please let me know what is happening with this. I never get a response back either when I send in a ticket.
    I am owed for one month so would greatly appreciate a response and a refund if it is not continuing.
    Also, if it is not continuing why are we not told?
    thanks
     
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  17. Cath_

    Cath_ In my polka dot dress and apron

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    @JoCee - if you can make more then 1 post count, you might have a message here, dont know if its 5 posts or 10 to block spammers, before alot of things here work

    @lmccandless @mrs2a50 @bestcee
     
    Last edited: Feb 10, 2022
  18. gonewiththewind

    gonewiththewind I choose joy.

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  19. Kat

    Kat Seeking wine/shopping/teeth brushing support group

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    I don't know if this is helpful or not because I have the MPM subscription not the CU one. If it works the same, this might help, if not, I apologize in advance.

    First make sure you log in to the store. When you click on the store, there is a link that says login on the upper left corner just below navigation.
    Add the product to your cart and then make sure you go into the actual cart. Look in the upper right corner on the very top. I had this happen when I started my subscription and I didn't open the cart, it shows the price and when you are in the full cart, if you scroll down it should show the amount, then show 0.00 at the bottom.
    One other thing I noticed. I started my subscription and grabbed the current month of MPM. I wanted an older one and went back, added it to my cart and planned to pay for it but it came up zero as well. I think I basically used a "subscription credit" to grab that. Someone else here might be able to confirm if that is how it works and if it's the same for CU.

    Hopefully by now you are all set but if not, I hope this helps.
     
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  20. gonewiththewind

    gonewiththewind I choose joy.

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    This subscription is ending. @lmccandless and @mrs2a50 are handling the processing of refunds.
     
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