Can't Checkout

Discussion in 'Help Pad' started by kelley, Mar 1, 2013.

  1. kelley

    kelley Gets excited over little green things.

    Messages:
    2,573
    Joined:
    Jan 25, 2012
    Can't Checkout

    I have been trying all day to checkout in the store, but every time I get to the page where you confirm the order and mark if you are using a gift certificate or whatever, it then goes to an error page. I have tried another computer too. Not sure if it is just my account, or is the store having a glitch today?
     
  2. emmasmom

    emmasmom emmasmom

    Messages:
    4,050
    Joined:
    Sep 14, 2009
    Hi Kelley,

    Could you please clear your cache and restart your computer and see if that helps. Also if you are using Goggle Chrome I would highly suggest using a different browser. They recently moved their server and it's caused problems with several major sites recently. If that dosen't work please PM me or email me at thelilypad_customerservice@yahoo.com and we will look into it further.

    Thanks,
    Kelly
     
  3. kelley

    kelley Gets excited over little green things.

    Messages:
    2,573
    Joined:
    Jan 25, 2012
    Okay, I will try those things! Thanks!
     
  4. emmasmom

    emmasmom emmasmom

    Messages:
    4,050
    Joined:
    Sep 14, 2009
    I just sent you a PM Kelley!
     
  5. kelley

    kelley Gets excited over little green things.

    Messages:
    2,573
    Joined:
    Jan 25, 2012
    I still haven't been able to buy or DL anything successfully :( I don't think it is my computer because I've tried 2 different ones and several browsers, restarts, etc.
     
  6. kelley

    kelley Gets excited over little green things.

    Messages:
    2,573
    Joined:
    Jan 25, 2012
    Okay, I looked in my order history and sure enough, my orders were there and processed even though I got the server error message and it looked like it failed. So I was able to get them finally. Thanks for your help! :)
     
    Last edited: Mar 3, 2013
  7. my4boys

    my4boys Edward? Edward who?

    Messages:
    296
    Joined:
    Sep 12, 2009
    I am trying to use my coupon but it just tells me it is processing the request, it was over 15 minutes but still won't take it
     
  8. emmasmom

    emmasmom emmasmom

    Messages:
    4,050
    Joined:
    Sep 14, 2009
    Christine-could you please clear you cache and try it again. If you get an error on the coupon when you try to use it the next time you check out please PM me and I will make you a new one.

    Thanks!
     
  9. my4boys

    my4boys Edward? Edward who?

    Messages:
    296
    Joined:
    Sep 12, 2009
    I got it to work somehow but it made a new order so now I have un-processed stuff in my orders history...I am really confused but I got my goodies so I guess it is all good
     
  10. emmasmom

    emmasmom emmasmom

    Messages:
    4,050
    Joined:
    Sep 14, 2009
    Hi Chrsitine-

    If you would like PM me your order numbers or store username and I can erase the unfinished orders for you. Thanks!
     

Share This Page