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Bank Mistake

RebeccaH

RebeccaH

Life is exciting, yes it is!
Joined
Jul 12, 2009
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I'm a little annoyed right now.
I went to the bank this morning to deposit $$ and asked for $25 back.
she ran the deposit, gave me my envelope of $$ and my receipts. i looked at the receipt, it looked good, i drove off.
i got home to find she had only given me $20. i was short $5.
so i went back to the bank.
the teller who had done my transaction had left for lunch, so they couldn't just give me $5. i have to wait for her to come back, balance her drawer and then decide whether i'm telling the truth or not. grrrr.
if she IS off by $5, then they'll credit my acct to correct it. fine.
if i happen to not be her only mistake today, though, and she's not off by $5, then what?

i realize this was my fault also because i didn't physically count the cash right when she gave it to me. i should have but i just drove off.

it's not like we can't afford to just lose the $5. that's not it. it's just the principle of the matter. she could have, in theory, pocketed my $5, her drawer would still balance, and i'm out of luck. as a former auditor, this lack of controls over their system is really bugging me. there's a big giant loophole for the customer to take the hit for small petty theft. (again, i'm not saying that this lady took my $$$... it's just the principle of the matter... and my auditor brain kicking into overdrive... the CONTROL to prevent this stuff is supposed to be that the customer complains. um, i complained, and they said, 'oh well we'll have to see what she says.'
*shrug*

okay, so it's $5. i'm not sure it was worth that whole rant. i'm stepping down from the soap box. i'm done.
:carryon
 
ugh. I would totally be annoyed too even if it is just 5 dollars. it's your 5 dollars and the thought that it's that easy for a teller to pocket the cash is frustrating...not saying she did that or anything, but seems like someone could pretty easily!
 
I love when other people rant about stuff like this. It means I'm not the only one. Does seem like they should have a better way to check for sure... Like check the video feed or something. That should show clearly if she gave you one bill or two.
 
Oh, what a pain, Rebecca! :hug I totally understand your frustration! Hope you get it resolved...
 
Karen said:
I love when other people rant about stuff like this. It means I'm not the only one..
Click to expand...

exactly!
Its just uugh!! me!
I started counting my money back in front of the cashier before I leave. It just makes me so mad when something like that happens to me. I hope you get your money back. I even go a little crazy if Im missing .01 from my account..I have to go find it...even if it takes a couple of hours..lol.
Plus also when I use my ATM I always push cancel and clear before I leave the machine too. I dont want anyone taking money out of my account. It has happened to my sister so Its just to be safer.

I hope you get it resolved soon ;)
 
update... she did call me back after her lunch break and said she realized it just after i drove away. she credited $5 back to my acct. so there was no problem with my account and all that, which is good. i'm still just leary of their controls to keep track of this stuff. idk.

dana, i'm glad i'm not the only one who has this auditor-brain issue. for me it's really not about the inconvenience. or the $5. it's about the possibility of bigger issues.

but at least i got my five bucks back. i'll definitely know next time to count the money before i leave.
 
what is this bank thing of which you speak? I use this magic box on my desk, and money just pops in and out. Mostly out. :giggle
 
I am glad it all worked out Rebecca, but I know what a PITA it can be. At least she was honest and not a bad seed committing petty theft :)
 
Working at a bank is tough. I only did it for a summer in University but it works the other way too. If the teller gives the customer too much money back and is short at the end of the day they could be fired for the customer's dishonesty because it looks like they stole the money. I worked with this one sweet lady who got fired for losing a check. Someone came in, cashed their check and at the end of the day the teller couldn't find the check. She got fired because the bank was short that money. We took the tills apart looking for it but couldn't find it - it was stressful. It's tough for the bank to keep track of things like that - I guess they assume that most people would count the cash before leaving. I know I do - but only because I got burned once when I didn't. I'm glad your account got credited and everything worked out Rebecca. I can imagine that was a nuisance in your busy day.
 
Glad you got it sorted Rebecca. Though if she had realised she had short changed you she should have credited your account without you having to return to the bank.
 
I worked at a bank for 5 years...worked my way from courier to proof operator to float teller to vault teller. It's not easy...I have seen people let go for some major mistakes.

I am glad she credited your account but that is totally crappy that she didn't call you right away to let you know or tell her Operations manager or another teller in case you did come back....to me that would have been just plain common sense!
 
tiki, i totally agree with every single thing you said... in fact, i explained to my kids WHY they wouldn't just give me the $5 before verifying it... my kids apparently thought if you say you lost five bucks, then they should just give you the money, no questions. i explained that they have ways to keep track, and they have to follow their rules very carefully to make sure the customer isn't being dishonest. so yes, i totally get that, and was completely fine with waiting for them to verify.

really the only *****le i had was the fact that their 'controls' they had in place sort of got pushed by the wayside with the way the people in the institution handled it. that's all. so it essentially turned into me relying on her to be honest.

and yes, i REALLY should have counted before i left. i always do. i don't know why i didn't today. :shrug

brynn marie, that was kinda my thought too... at least let someone know you found the mistake before leaving for lunch. problem solved right there. oh well. it all worked out in the end.
 
Glad it worked out for you but I agree there should be some kind of other system set up there.
 
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