CU CLUB - can't get the items?

Discussion in 'Help Pad' started by tw1717, Jul 16, 2021.

  1. tw1717

    tw1717 Pretty in Pink

    Messages:
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    Dec 26, 2014
    Just purchased/subscribed to the new CU Club this morning and yes I am logged in. PayPal and subscription were successful and I got this page:

    "Congratulations! You are now subscribed to the Commercial Use Club You can start enjoying the benefits of your subscription immediately.

    1. Download this month’s collection.
    You can download this month’s collection by adding it your cart. You will be able to check out with it at no cost.

    2. Bonus Welcome Bag
    Be sure to check out with your bonus welcome bag as well by adding it to your cart and checking out."

    So my issue is that when I add the JULY collection to my cart it is not $0 still says $14.99 AND there is not welcome bag to add to cart.

    Can someone help please?

    User name is tw1717

    Thanks!
     
  2. KimJ

    KimJ Did you check in the refrigerator?

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  3. mrs2a50

    mrs2a50 Pretty much the best.ever.

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    I need to elevate this one to @lmccandless - I'm not seeing any indication in the account or sub area why this wouldn't be working for you, Tammy!
     
  4. Lily Rose

    Lily Rose New Member

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    Hi, I am not able to access either after purchasing. I am having same issue as OP.
     
  5. tw1717

    tw1717 Pretty in Pink

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    Ok thanks! I was away for the afternoon and just logged in again and tried it and same thing. IT puts the JULY 2021 bundle in at $14.99 and there is no where I can see of a welcome pack to DL or add to cart.
     
  6. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    @tw1717
    @Lily Rose

    This is fixed for both you. My apologies for the trouble.

    Tammy, I’ve sent the kit through to you as a test.

    Lily, refresh your cart and it will zero out for you.

    I’m sending you both a download for the welcome guide.
     
  7. tw1717

    tw1717 Pretty in Pink

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    @lmccandless - First off thank you!!! I got the email and the test link..the july 2021 kit downloaded just fine!!

    But there was no Bonus Welcome Bag stated in the sub directions NOR The welcome guide you mentioned above. Still not sure where to get that.

    2. Bonus Welcome Bag
    Be sure to check out with your bonus welcome bag as well by adding it to your cart and checking out."
     
  8. Lily Rose

    Lily Rose New Member

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    Is the welcome guide the same as the Bonus Welcome Bag? I've checked my email and notifications here and I've not received the download. Could you please send it. @lmccandless
     
  9. tw1717

    tw1717 Pretty in Pink

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    833
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    I didn't receive the welcome guide or bonus welcome bag....
     
  10. mirjam

    mirjam mirjam

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    Esther Wisdom also didn't receive the Tips & Tricks guide
     
  11. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    @tw1717 @Lily Rose
    The welcome gift is a Tips & Tricks Guide. I've sent it in a private conversation to both of you.
     
    Lily Rose likes this.
  12. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    I've sent an email to her yahoo address with the link.
     
    Karen likes this.
  13. Lily Rose

    Lily Rose New Member

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    Thank you.
     

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