Customer Service

Discussion in 'Help Pad' started by lmccandless, Jan 26, 2015.

  1. bellbird

    bellbird Pollywog

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    Ah right, well you've tagged who you need then :)
     
  2. keepscrappin

    keepscrappin ScrapWithTheWind

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    it looks like you edited your post requesting help. If you tagged when you edited the post, the tag usually doesn’t go through. I’ll tag again to make sure Laura sees this. @lmccandless
     
    bonnenuit likes this.
  3. Cherylndesigns

    Cherylndesigns All glasses should be bigger than 1.5 oz

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    I'm a pretty patient person (okay, not always) but I ordered a font in my handwriting and paid for exclusivity and have sent Heather three emails and haven't heard back from any of them. It's $20.00 for an exclusive font, and I'd like to know if I'm going to get it or not. Otherwise, I'd like to have my $20 returned. I have never complained about anything, but I saw this discussion come up and decided to chime in.
     
  4. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    Our credit card company finally shows this as processed today. I've sent you the download links. Enjoy!
     
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  5. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    I am so sorry you haven't heard back from Heather. I've sent you directions from Customer Service so that I can give you a refund. Again, my apologies.
     
    Cherylndesigns likes this.
  6. bonnenuit

    bonnenuit Why do I always have to be Captain?

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    Thanks, Laura! :)
     
  7. Cherylndesigns

    Cherylndesigns All glasses should be bigger than 1.5 oz

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    Thanks so much, Laura. Like I said, I've never complained on here before, but the subject just came up. I've received your email. :)
     
  8. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

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    @lmccandless I have an order #1341754 that didn't complete, as after I entered a coupon code, it flipped back to enter a credit card. I don't think I can clear it myself. But I need that kit!
     
  9. AJK

    AJK I plead the 5th ...

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    @lmccandless @NancyBeck I subscribed back in January to M3. My last month was to have been May? I tried to purchase a new subscription but got this message below. To test the stated "active" subscription, I put June's M3 in the cart but no discount was given...
    SubCapture.JPG

    Please advise. :) Thank you!
     
  10. Karen

    Karen Wiggle it, just a little bit!

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    Maybe send this to Customer Service with the "Contact Us" link at the top right of the page. I think that gets checked more often than this thread possibly. Wish I could offer more help than that, but I don't have the "keys to the kingdom" :giggle
     
    AJK likes this.
  11. AJK

    AJK I plead the 5th ...

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    Thank you, Karen!
     
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  12. Rachel Jefferies

    Rachel Jefferies Designer

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    @AJK something quirky is going on with the tech side, I am in discussion with another customer about the same problem, I've spoken to Laura about that, I have e-mailed her again to make sure that she has your customer service tickets within the same batch too. I know that she has had to refer this matter on to our site tech support to try and get to the bottom of it so we are awaiting a response. Maybe take a few days seeing as it's a Holiday weekend but I am sorry for the delays you've experienced in getting your questions responded to.
    With best wishes :beat
     
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  13. AJK

    AJK I plead the 5th ...

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    Thanks for this input @Rachel Jefferies !
     
  14. bjc

    bjc Trophy Wife

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    get a wierd error message on tlp when i try to check out . i am using paypal to check out ...anyone know whats going on ?
     
  15. bjc

    bjc Trophy Wife

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    this is the error i am getting ScreenHunter 264.jpg
     
  16. cfile

    cfile My bags are packed for Platform 9 3/4

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    lmccandless likes this.
  17. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

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    I've cleared the error. Could you please try again and let me know if that works for you now? Thanks
     
    cfile likes this.
  18. Dalis

    Dalis Jose Cuervo is NOT a good friend

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    @bjc Bobbie Jo, did it work?
     
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  19. cookingmylife

    cookingmylife Pizza would be my last meal, except ...

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    @lmccandless I sent a request in the store email to CANCEL my M3 subscription ordered today. I forgot to enter my code so if you can cancel it I will reorder. Thanks Laura!
     
  20. Cherylndesigns

    Cherylndesigns All glasses should be bigger than 1.5 oz

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    Hello - I'm trying valiantly to buy this month's M3 - my account shows that I've paid for a six month subscription - but when I try to check out, it's the regular price. I would love to have this a teeny bit early for my CT obligations. Do I have to wait until it shows up in the store? I'd love to know.
     

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